Counsellor

20,000 - 30,000 /month*

Gemesphere Consulting

Madhapur, Hyderabad

₹5,000 incentives included

1 - 5 years Experience in Customer Support / TeleCaller

2 Openings

Incentives included

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: Education

Languages: Hindi, Telugu

Post Graduate and above

Females Only

6 days working | Day Shift

Job Description

We are looking for a Counsellor to join our team at Gemesphere Consulting. The role offers ₹20000 - ₹30000 and involves managing customer calls, delivering outstanding customer service related to Education. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Post Graduate and 1 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Counsellor job

What is the eligibility criteria to apply for this Counsellor job?
Ans: The candidate should be Post Graduate and above and above with 1 - 5 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹30000 per month + Incentives that depends on your interview. It's a Full Time job in Hyderabad.
How many working days are there for this Counsellor job?
Ans: This Counsellor job will have 6 working days.
Are there any charges applicable while applying or joining this Counsellor job?
Ans: No, there is no fee applicable for applying this Counsellor job and during the employment with the company, i.e., Gemesphere Consulting.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Counsellor role?
Ans: There is an immediate opening of 2 Counsellor at Gemesphere Consulting
Who can apply for this job?
Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Counsellor job?
Ans: This Counsellor job has Day Shift.