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Customer Support Counsellor

salary 15,000 - 33,000 /month*
company-logo
job companyAmax Visa Point
job location Sector-8 Chandigarh, Chandigarh
incentive₹3,000 incentives included
job experience6 - 24 months Experience in Customer Support / TeleCaller
5 Openings
Incentives included
full_time Full Time

Skills Required

Query Resolution
Domestic Calling

Job Highlights

sales
Industry Type: Education
qualification
12th Pass and above
gender
Females Only
jobShift
09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

We are looking for a Counsellor to join our team at Amax Visa Point. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Education. The role offers ₹ 15,000 - ₹ 30,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

  • Handle customer calls in a professional and efficient manner
  • Address customer queries, concerns, and complaints with a problem-solving approach
  • Maintain accurate records of customer interactions and follow-ups
  • Provide timely and relevant information to customers to resolve their issues
  • Work collaboratively with other teams to escalate and resolve complex issues
  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Counsellor job

  1. What qualifications and experience are required for this Customer Support Counsellor position?
    Ans : Candidates should have a 12th Pass and above qualification with 1-2 years of experience and skills like Query Resolution, Domestic Calling.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Counsellor job ranges between ₹15,000-₹33,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Counsellor job follows a Day shift with timings from 09:00 AM - 06:00 PM.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sector-8 Chandigarh, Chandigarh.
  5. How many openings are available for this position?
    Ans : There are 5 openings available for this position.
  6. Who can apply for this job?
    Ans : Candidates who have a 12th Pass and above qualification with 1-2 years of experience can apply for this Customer Support Counsellor job. Only female candidates can apply.
  7. What are the key responsibilities of this Customer Support Counsellor job?
    Ans : As a Customer Support Counsellor, key responsibilities include skills like Query Resolution, Domestic Calling. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Support Counsellor job is located in Sector-8 Chandigarh, Chandigarh.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Query Resolution, Domestic Calling along with 1-2 years of experience is ideal for this Customer Support Counsellor job.
  10. Why should you apply for this Customer Support Counsellor job?
    Ans : This Customer Support Counsellor job offers a salary between ₹15,000-₹33,000 per month. This is a Full Time opportunity and has 5 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

6

Skills Required

Domestic Calling, Query Resolution, Communication skills, Client Queries

Shift

Day

Contract Job

No

Salary

₹ 15000 - ₹ 33000

Contact Person

Hr Surbhi

Interview Address

SCO 112-113, 2nd Floor, Sector-8, Chandigarh
Posted 10+ days ago
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