Collection Team Leader

Job Title: Collection & Recovery Team Leader

Department: Collections / Recovery

Location: Panipat

Reporting To: Collection Manager / Operations Head

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Job Summary:

The Collection & Recovery Team Leader will be responsible for supervising a team of telecallers or field collection executives to ensure timely recovery of overdue payments. The role requires monitoring team performance, ensuring adherence to recovery targets, and maintaining compliance with company and regulatory guidelines.

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Key Responsibilities:

Lead and motivate the collection/recovery team to achieve monthly and quarterly recovery targets.

Monitor daily collection calls and field visits, ensuring follow-ups on overdue accounts.

Allocate cases to team members and track their performance.

Handle escalated customer cases and negotiate settlements when required.

Prepare daily, weekly, and monthly reports on collection performance and delinquency trends.

Train and guide team members on communication, negotiation, and recovery techniques.

Ensure adherence to company policies, RBI/NBFC collection guidelines, and ethical practices.

Coordinate with other departments (Customer Service, Credit, Legal, etc.) for smooth recovery operations.

Identify high-risk accounts and recommend appropriate action plans.

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Key Skills & Competencies:

Strong leadership and team management skills.

Excellent communication, negotiation, and interpersonal skills.

Good understanding of collection processes (soft, hard, and legal recovery stages).

Ability to handle pressure and achieve targets.

Basic knowledge of MS Excel and reporting tools.

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Qualifications & Experience:

Education: Graduate (any stream); MBA or Diploma in Finance preferred.

Experience: Minimum 3–5 years in collection/recovery, with at least 1 year in a supervisory role.

Industry: Banking / NBFC / Fintech / Collection Agency.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Collection Team Leader job

1. What is the eligibility criteria to apply for this Collection Team Leader job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹23000 per month + Incentives that depends on your interview. It's a Full Time job in Panipat.
3. How many working days are there for this Collection Team Leader job?
   Ans: This Collection Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Collection Team Leader job?
   Ans: No, there is no fee applicable for applying this Collection Team Leader job and during the employment with the company, i.e., G. D. M Management Services Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Collection Team Leader role?
   Ans: There is an immediate opening of 1 Collection Team Leader at G. D. M Management Services Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Collection Team Leader job?
   Ans: This Collection Team Leader job has Day Shift.