A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
25,000 - 40,000 /month
Finaleap Finserv Private Limited
Kalyani Nagar, Pune
4 - 6+ years Experience in Customer Support / TeleCaller
Full Time
We are looking for experienced and motivated candidate for the position of Collection Team Leader – Personal Loan/ Payday Loan.
🔹 Position: Team Leader - Collection
🔹 Department: Personal Loan Collection
🔹 Open Positions: 2
🔹 Location: Pune, Kalyani Nagar Near Metro Station
🔹 Salary Package: ₹3.0 – ₹5.0 LPA (Negotiable), Plus Attractive Incentive
Job Description
✅ Monitor delinquency buckets (DPD 1–30, 31–60, 61–90, 90+) only Via Telecalling.
✅ Strong and Hard Bucket Expert
✅ Customer Tracing Efficiencies.
✅ Drive recovery performance.
✅ Design and implement collection strategies for Payday Loan products.
✅ Develop early-stage, mid-stage, and late-stage collection workflows.
✅ Create customer segmentation-based treatment strategies.
✅ Optimize contact strategies through calls, SMS, WhatsApp, email, and field collections.
✅ Lead collection executives, tele-callers
✅ Set monthly collection targets and KPIs.
✅ Conduct performance reviews and coaching sessions.
✅ Manage hiring, training, and productivity improvement.
✅ Drive self-service repayment channels.
✅ Implement automated reminder systems.
✅ Utilize predictive dialers and collection technology.
✅ Improve digital payment conversion rates.
