A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
16,000 - 28,000 /month
Cred Resolve
Sector 48 Gurgaon, Gurgaon
6 - 48 months Experience in Customer Support / TeleCaller
Full Time
We are looking for a Collection/Recovery Specialist to join our team at Cred Resolve. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Loan EMI Collections. The role offers ₹16,000 - ₹28,000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle NPA, Write-off and Tracing cases as per the collection process.
Make outbound calls to customers for overdue payment and EMI recovery.
Follow up with customers and negotiate payment commitments.
Handle customer queries related to outstanding dues and pending payments.
Maintain accurate call records and update collection remarks in CRM/system.
Follow up on assigned accounts and work towards payment recovery.
Achieve daily, weekly and monthly collection targets.
Ensure compliance with company policies and collection guidelines.
Maintain professional, polite and effective communication with customers.
Job Requirements:
The minimum qualification for this role is 12th Pass and 6 months - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.
