A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
30,000 - 60,000 /month*
Shree Ganesh Associates
Field job
4c Scheme, Jaipur
₹10,000 incentives included
3 - 6+ years Experience in Customer Support / TeleCaller
Full Time
We are looking for a Collection Manager to join our team at SHREE GANESH ASSOCIATES. The role offers ₹30,000 - ₹60,000 and involves managing customer calls, delivering outstanding customer service related to Banking. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage NPA and WRITE OFF POOL AGRI LOAN COLLECTIONS in a professional manner.
Respond to TEAM MEMBERS/ COLLECTION MANAGERS inquiries, complaints and concerns with a problem-solving mindset.
Review team performance interactions and track follow-ups.
Able to chase and achive targets.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is Graduate and 3 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift. must have Four wheeler and travel across Rajasthan
