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Customer Support Collection Manager

salary 20,000 - 30,000 /month
company-logo
job companyEps Emporio
job location Field job
job location Patna Junction, Patna
job experience1 - 2 years Experience in Customer Support / TeleCaller
5 Openings
full_time Full Time

Skills Required

Computer Knowledge

Job Highlights

sales
Industry Type: Loan/ Credit Card
qualification
Graduate and above
gender
Males Only
jobShift
09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

We are looking for a Collection Manager to join our team at Eps Emporio. The role offers ₹ 20,000 - ₹ 30,000 and involves managing customer calls, delivering outstanding customer service related to Loan/ Credit Card. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.
  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
  • Log customer interactions and track follow-ups.
  • Offer timely and relevant solutions to resolve customer issues.
  • Collaborate with team members to escalate and address more complex concerns.
  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Collection Manager job

  1. What are the eligibility criteria for this Customer Support Collection Manager job?
    Ans : Candidates should have a Graduate and above qualification with 1-2 years of experience and skills like Computer Knowledge for this Customer Support Collection Manager job offered by Eps Emporio in Patna Junction, Patna.
  2. What salary is offered for this Customer Support Collection Manager job?
    Ans : The salary for this Customer Support Collection Manager job ranges between ₹20,000-₹30,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Collection Manager job follows a Day shift with timings from 09:00 AM - 06:00 PM.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Patna Junction, Patna.
  5. How many vacancies are there for this Customer Support Collection Manager job?
    Ans : There are 5 vacancies for this Customer Support Collection Manager role.
  6. Which candidates are eligible to apply?
    Ans : Candidates with a Graduate and above qualification and 1-2 years of experience are eligible to apply for this Customer Support Collection Manager role. Only male candidates are eligible.
  7. What does the role of Customer Support Collection Manager involve?
    Ans : As a Customer Support Collection Manager, your work will involve skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Collection Manager position is Patna Junction, Patna.
  9. Who is the right fit for this Customer Support Collection Manager job?
    Ans : A candidate having skills like Computer Knowledge with 1-2 years of experience is the right fit for this Customer Support Collection Manager job.
  10. What makes this Customer Support Collection Manager job a good opportunity?
    Ans : This Customer Support Collection Manager job is a good opportunity as it offers a salary between ₹20,000-₹30,000 per month. This is a Full Time job and has 5 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Computer Knowledge

Shift

Day

Contract Job

No

Salary

₹ 20000 - ₹ 30000

Contact Person

Priyanka Kumari

Interview Address

No.144/1, Shubharam Complex, Exhibition Road, Patna
Posted 11 hours ago
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