Manage and monitor the overall collections process for assigned portfolios.
Ensure timely collection of outstanding dues through follow-ups and visits if required.
Create and manage bucket-wise categorization of overdue accounts (current bucket, 30+, 60+, 90+ days).
Review and allocate due bills to the respective collection executives.
Develop collection strategies and plans to reduce delinquency and minimize bad debts.
Monitor team performance and ensure targets are met within timelines.
Maintain strong relationships with customers to resolve payment issues and disputes.
Prepare daily/weekly/monthly reports on collection status, buckets, and overdue accounts.
Ensure compliance with company policies, credit guidelines, and regulatory requirements.
Coordinate with other departments (finance, legal, operations) for escalations and recovery actions.
Graduate in Commerce/Finance/Business Administration or related field.
Proven experience in Collections / Recovery Management (minimum 2–5 years preferred).
Strong knowledge of bucket-wise collections process and delinquency management.
Excellent communication, negotiation, and people management skills.
Ability to handle pressure and meet deadlines.
Proficiency in MS Excel, MIS reporting, and collection tools.
Collections / Recovery
Credit Control
Financial Services / Banking / Logistics (depending on company type)