Collection Executive Team Leader

15,000 - 25,000 /month*

Digital Flow

Subhash Nagar, Delhi

₹5,000 incentives included

6 - 24 months Experience in Customer Support / TeleCaller

2 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Industry Type: Loan/ Credit Card

Languages: Hindi

10th Pass and above

All genders

6 days working | Day Shift

Job Description

Job Title: Team Leader – Collections

Job Summary

The Team Leader – Collections is responsible for managing a team of collection agents to ensure timely recovery of outstanding dues. The role involves monitoring team performance, implementing collection strategies, maintaining compliance, and achieving monthly recovery targets.

Key Responsibilities

Lead, mentor, and manage a team of collection executives
Allocate cases and ensure daily follow-ups on overdue accounts
Monitor team performance against KPIs (recovery rate, calls, resolution time)
Develop and implement effective collection strategies
Handle escalated or difficult customer cases
Ensure compliance with company policies and regulatory guidelines
Prepare daily/weekly/monthly MIS reports
Coordinate with internal departments (sales, operations, legal)
Conduct regular training and performance reviews for team members

Required Skills & Qualifications

Bachelor’s degree (Finance, Business, or related field preferred)
2–5 years of experience in collections/recovery, with at least 1 year in a leadership role
Strong communication and negotiation skills
Leadership and team management ability
Knowledge of collection tools, CRM systems, and MS Excel
Ability to handle pressure and meet targets

Key Performance Indicators (KPIs)

Monthly recovery targets achieved
Reduction in delinquency rate
Team productivity and call quality
Customer resolution rate
Compliance adherence

Preferred Attributes

Experience in fintech, NBFC, or digital lending environment
Strong problem-solving skills
Data-driven decision-making ability

Work Environment

Office-based / hybrid (depending on company policy)
Target-driven, fast-paced environment

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Collection Executive Team Leader job

What are the eligibility criteria for this Collection Executive Team Leader job?
Ans : Candidates should have a 10th Pass and above qualification with 1-2 years of experience and skills like Computer Knowledge, Domestic Calling for this Collection Executive Team Leader job offered by Digital Flow in Subhash Nagar, Delhi.
What salary is offered for this Collection Executive Team Leader job?
Ans : The salary for this Collection Executive Team Leader job ranges between ₹15,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Collection Executive Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Subhash Nagar, Delhi.
How many vacancies are there for this Collection Executive Team Leader job?
Ans : There are 2 vacancies for this Collection Executive Team Leader role.
Is this job open for all genders?
Ans : Yes, this Collection Executive Team Leader job is open for both male and female candidates.
What does the role of Collection Executive Team Leader involve?
Ans : As a Collection Executive Team Leader, your work will involve skills like Computer Knowledge, Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Collection Executive Team Leader position is Subhash Nagar, Delhi.
Who is the right fit for this Collection Executive Team Leader job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling with 1-2 years of experience is the right fit for this Collection Executive Team Leader job.
What makes this Collection Executive Team Leader job a good opportunity?
Ans : This Collection Executive Team Leader job is a good opportunity as it offers a salary between ₹15,000-₹25,000 per month. This is a Full Time job and has 2 openings.