Contact customers to remind them about outstanding payments and due dates.
Follow up with delinquent accounts through outbound calls.
Negotiate payment plans and settlements within company guidelines.
Maintain accurate records of customer interactions and payment commitments.
Address customer queries related to billing and payments.
Escalate unresolved or high-risk accounts to supervisors.
Achieve daily, weekly, and monthly collection targets.
Update collection status in CRM or collection software.
Ensure compliance with company policies and applicable regulations.