Collection Executive

We are looking for a Collection Executive responsible for following up on outstanding payments from customers and channel partners. The role involves maintaining payment records, coordinating with the sales/accounts team, understanding customer business behavior, and building effective recovery strategies to ensure timely collections while maintaining professional customer relationships.

Key Responsibilities:

• Follow up with customers for pending payments through calls, emails, and visits if required

• Maintain records of outstanding invoices and collection status

• Understand customer business nature, payment patterns, and financial behavior

• Build practical recovery and follow-up strategies based on customer profiles

• Coordinate with sales and accounts teams regarding customer payments

• Resolve payment-related queries and discrepancies

• Ensure timely collection to improve company cash flow

• Prepare daily/weekly collection reports

• Maintain professional communication with customers and partners

• Support documentation related to billing and payment tracking

Requirements:

• Any Graduate (Commerce background preferred)

• Good communication, negotiation, and follow-up skills

• Ability to analyze customer behavior and handle collection strategically

• Basic knowledge of MS Excel and billing processes

• Prior experience in collections/accounts receivable is an advantage

• Two-wheeler and willingness to travel locally is preferred

Preferred Skills:

• Customer relationship handling

• Strategic recovery planning

• Negotiation and persuasion

• Time management

• Attention to detail

• Problem-solving attitude

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.