Collection Executive

JOB DESCRIPTION: COLLECTION EXECUTIVE COMPANY PROFILE: Flexidigital Tech India Private Limited is a part of Fingular Group and is operating in India in digital lending space under the brand name TrustPaisa https://trustpaisa.com.
JOB SUMMARY: Join our team as a Collection Executive and contribute to the financial health of our digital lending company by effectively managing collections processes.
As a Collection Executive, you'll be responsible for contacting customers with outstanding loan payments, negotiating repayment terms, and facilitating timely collections.
Your role will involve empathetic communication to understand customers' financial situations, offer support and guidance, and encourage timely repayments.
With your dedication and persuasion skills, you'll play a vital role in minimizing delinquencies and optimizing our company's collection efforts.
JOB RESPONSIBILITIES:
1. Conduct daily follow-up calls with generated leads.
2. Handle both inbound and outbound calls and leads effectively.
3. Assess leads to determine their viability and escalate them to the appropriate queue.
4. Utilize predefined communication scripts for handling various topics during calls.
5. Recognize customers' needs, clarify information, investigate issues thoroughly, and offer suitable solutions or alternatives.
6. Foster enduring relationships with customers and go the extra mile to engage them effectively.
7. Maintain comprehensive records of all conversations in our call centre database.
8. Initiate follow-up calls with customers regarding outstanding payments.
9. Provide reminder calls to customers as needed.
10. Ensure strict adherence to compliance policies and regulations.
11. Conclude loan payments based on the matrix provided by management.
12. Engage in target-driven calling, striving to meet both personal and team qualitative and quantitative targets.
REQUIREMEMTS & EDUCATION QUALIFICATION
1 Min Qualification – 12th Pass
2 Candidate must be residing in Bengaluru

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Collection Executive job

1. What is the eligibility criteria to apply for this Collection Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25500 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Collection Executive job?
   Ans: This Collection Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Collection Executive job?
   Ans: No, there is no fee applicable for applying this Collection Executive job and during the employment with the company, i.e., TRUSTPAISA.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Collection Executive role?
   Ans: There is an immediate opening of 10 Collection Executive at TRUSTPAISA
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Collection Executive job?
   Ans: This Collection Executive job has Day Shift.