Responsibilities:
Make outbound calls to customers to collect outstanding payments and resolve customer complaints
Negotiate payment plans and settlements with customers.
Update customer information and account status in the database
Handle customer inquiries and provide excellent customer service
Meet or exceed daily/weekly/monthly collection targets
Accurately enter customer interactions, payments, and account updates into the database
Maintain accurate and up-to-date records of customer information
Update customer account status, payment history, and other relevant information
Ensure data entry is completed in a timely and efficient manner