Collection Executive

Job Description: Collection & Recovery Executive

Position Title: Collection & Recovery Executive
Department: Collections
Location: Laxmi Nagar, Delhi
Salary Range: ₹12,000 – ₹20,000 per month
Job Type: Full-Time
Joining Requirement: Immediate Joiner

Job Summary:

The Collection & Recovery Executive will be responsible for following up with customers regarding pending or overdue payments, negotiating settlements, and ensuring timely recovery while maintaining professionalism and customer satisfaction. The role requires strong communication skills, persistence, and the ability to handle challenging situations effectively.

Key Responsibilities:

1. Payment Follow-Up

• Make outbound calls to customers for overdue payments.

• Send reminders via calls, messages, and emails to ensure timely recovery.

• Maintain daily follow-up logs for all assigned accounts.

2. Customer Negotiation

• Negotiate repayment plans with customers based on company guidelines.

• Convince customers to clear outstanding dues while maintaining a positive approach.

• Help customers understand payment obligations and resolve basic queries.

3. Case Handling

• Handle delinquent or skipped accounts and follow up for resolution.

• Identify high-risk accounts and escalate them to seniors when necessary.

• Maintain accurate records of communication and payment commitments.

4. Documentation & Reporting

• Update customer payment status in the system regularly.

• Prepare daily and weekly collection reports.

• Ensure documentation is completed as per company policies.

5. Customer Support

• Provide professional and empathetic customer service during interactions.

• Resolve customer concerns related to payments or account status.

Key Requirements:

• Education: 12th pass .

• Experience:

  • 0–2 years of experience in collections, recovery, or telecalling.

  • Freshers with good communication skills may also apply.

• Skills:

  • Strong communication and negotiation abilities.

  • Basic computer knowledge (MS Excel, CRM tools).

  • Ability to work under pressure and meet monthly targets.

  • Assertive and goal-oriented personality.

Working Conditions:

• Office-based role at Laxmi Nagar, Delhi.

• Standard working hours: 9:30 AM – 6:30 PM (may vary depending on company).

• Incentives available based on monthly recovery performance.

Why Join Us?

• Attractive salary + performance incentives.

• Career growth opportunities within the collections department.

• Supportive work environment with training and development.

• Immediate joining opportunity for faster onboarding.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Collection Executive job

1. What is the eligibility criteria to apply for this Collection Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹11000 - ₹24000 per month + Incentives that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Collection Executive job?
   Ans: This Collection Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Collection Executive job?
   Ans: No, there is no fee applicable for applying this Collection Executive job and during the employment with the company, i.e., Legalpay Technology Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Collection Executive role?
   Ans: There is an immediate opening of 20 Collection Executive at Legalpay Technology Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Collection Executive job?
   Ans: This Collection Executive job has Day Shift.