3. ROLES & RESPONSIBILITIES
Outbound Operations: Conduct outbound calls to customers for overdue payment
collection.
Follow-up Management: Maintain a rigorous follow-up schedule to ensure high
recovery rates.
Customer Education: Clearly explain payment dues, breakdown of charges, and
available settlement options.
System Updates: Log all call details and update collection statuses accurately in the
CRM/System.
Target Delivery: Consistently achieve monthly collection and recovery targets
assigned by management.
Issue Resolution: Handle customer queries and resolve payment-related disputes
professionally.
Compliance: Maintain the highest standards of professionalism and strictly follow
company/legal compliance guidelines.
4. REQUIRED SKILLS & QUALIFICATIONS
Experience: Minimum 1 year in Collections, Telecalling, or Debt Recovery.
Education: Minimum 12th Pass; Graduation is preferred.