A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 35,000 /month*
Guru Hr Solution
Panchsheel Park, Delhi
₹5,000 incentives included
6+ months Experience in Customer Support / TeleCaller
Full Time
A collection executive contacts customers with overdue accounts to recover payments, negotiate workable repayment plans, and maintain accurate financial records while following legal and regulatory guidelines.
Core Responsibilities
Customer Contact: Reach out to delinquent accounts via phone calls, emails, or field visits to remind them of unpaid balances.
Payment Negotiation: Setup mutually agreed-upon installment plans, settlements, or deferred payment arrangements.
Record Keeping: Update CRM software and ledger entries with daily call outcomes, payment promises, and customer notes.
Dispute Resolution: Flag and investigate disputed charges, missing receipts, or billing errors raised by customers.
Compliance Management: Adhere strictly to regulatory frameworks—such as RBI guidelines in India or the FDCPA globally—regarding communication tone and calling hours.
Key Qualifications & Requirements
Education: Minimum high school diploma or a bachelor's degree in commerce, business, or a related field.
Experience: 1 to 3 years of background in collections, telecalling, customer service, or sales.
Skills: Strong negotiation, active listening, and conflict-resolution abilities; proficiency in local languages and MS Office/CRM databases.
Certifications: Field roles often require specialized credentials like the IIBF Debt Recovery Agent (DRA) certification.
High DemandHigh Demand
