Collection Executive

We are looking for a Telecollection Executive to manage outbound and inbound calls with customers for the purpose of recovering outstanding dues. The ideal candidate will be persuasive, professional, and capable of handling sensitive conversations while maintaining customer relationships.

Key Responsibilities:

• Make outbound calls to customers with overdue accounts and follow up on payments.

• Negotiate repayment plans that are acceptable to both the customer and the company.

• Update customer records and maintain accurate notes of collection interactions in the CRM system.

• Handle inbound queries related to collections and billing.

• Escalate difficult or complex cases to the appropriate team as needed.

• Meet daily, weekly, and monthly collection targets and KPIs.

• Maintain compliance with regulatory requirements and company policies regarding collections.

Requirements:

• Prior experience in collections, telesales, or customer service is preferred.

• Strong negotiation and communication skills.

• Ability to remain calm and professional in challenging situations.

• Basic understanding of billing and payment processes.

• Proficiency in using CRM tools and MS Office.

• Minimum qualification: High School Diploma; Bachelor’s degree is a plus.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.

More about this Collection Executive job

1. What is the eligibility criteria to apply for this Collection Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹25000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Collection Executive job?
   Ans: This Collection Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Collection Executive job?
   Ans: No, there is no fee applicable for applying this Collection Executive job and during the employment with the company, i.e., FINNOVATION TECH SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Collection Executive role?
   Ans: There is an immediate opening of 60 Collection Executive at FINNOVATION TECH SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Collection Executive job?
   Ans: This Collection Executive job has Rotational Shift.