Debt Recovery:
Pursue payment of overdue bills, loans, and other missed payments from customers.
Customer Communication:
Contact debtors via phone or mail to discuss their outstanding balances.
Payment Plans:
Negotiate and establish practical payment plans and settlements that are manageable for the debtor and acceptable for the company.
Problem Solving:
Resolve financial disputes and act as a mediator between the customer and the organization.
Communication Skills: The ability to communicate clearly and professionally with customers to negotiate and find solutions.
Negotiation Skills: Proficiency in negotiating payment terms and settlements with debtors.
Patience and Empathy: A calm and empathetic demeanor when dealing with customers who may be facing financial difficulties.