Collection Executive

Job Title: Collection Executive (Odia, Hindi & Telugu Speaking)

Job Summary

We are seeking a dynamic Collection Executive fluent in Odia, Hindi, and Telugu to manage and recover outstanding payments from customers across multiple regions. The role requires strong communication skills, cultural understanding, and the ability to handle customers professionally while ensuring timely collections.

Key Responsibilities

• Contact customers via calls, messages, or field visits to collect overdue payments

• Communicate effectively in Odia, Hindi, and Telugu based on customer preference

• Follow up regularly on pending dues and ensure timely payment recovery

• Negotiate repayment plans and settlements where required

• Address and resolve customer queries related to billing or payments

• Maintain accurate records of collection activities in the system

• Coordinate with internal teams such as Accounts and Customer Support

• Prepare daily and monthly collection reports

• Ensure adherence to company policies and legal compliance

• Achieve assigned collection targets and KPIs

Required Skills & Qualifications

• Bachelor’s degree in any discipline (Commerce or Business preferred)

• Fluency in Odia (mandatory) along with Hindi and Telugu

• Prior experience in collections, customer service, or telecalling (preferred)

• Strong negotiation and interpersonal skills

• Basic knowledge of MS Excel and CRM/accounting tools

• Ability to handle challenging conversations calmly and professionally

Key Competencies

• Multilingual communication skills

• Persuasion and negotiation ability

• Customer handling and conflict resolution

• Time management and target orientation

• Attention to detail and record keeping

Work Environment

• Office-based with frequent outbound calls and occasional field visits

• Interaction with customers across Odisha, Telangana, and Andhra Pradesh regions

• Performance-driven role with monthly targets

Performance Metrics (KPIs)

• Collection targets achieved

• Reduction in overdue accounts

• Recovery rate and aging control

• Call productivity and follow-up efficiency

• Customer satisfaction levels

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.