Collection Executive

Collection Agent – Job Description

Experience: 1+years in Tele collection Executive

Location: Sector 54, Gurugram

Job Summary
We are seeking motivated and resilient Collection Agents to join our team. You will be responsible for contacting customers with overdue debts, negotiating repayment solutions, and ensuring timely resolution of delinquent accounts. The role requires professionalism, empathy, and persistence while maintaining compliance with all applicable regulations.

Key Responsibilities

Contact customers by phone, email, and other channels to collect on overdue accounts.

Negotiate and establish realistic repayment plans tailored to customer circumstances.

Accurately document all interactions and commitments in the collections system.

Conduct timely follow-ups to ensure adherence to payment arrangements.

Resolve customer disputes and escalate complex cases when needed.

Ensure strict compliance with debt collection laws and internal policies.

Maintain professionalism, empathy, and tact in all interactions.

Achieve and exceed monthly/quarterly collection targets (cash collected, kept PTPs).

Provide feedback to management on trends, risks, and customer behavior.

Qualifications & Skills

High school diploma required; degree in business/finance is an advantage.

Prior experience in collections, customer service, or sales preferred.

Strong communication and negotiation skills.

Ability to manage objections and handle difficult conversations professionally.

Detail orientation with accurate data entry skills.

Resilience and stress tolerance.

Familiarity with collections platforms, CRM systems, and MS Office.

Knowledge of debt collection laws and compliance requirements.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Collection Executive job

1. What is the eligibility criteria to apply for this Collection Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹22000 - ₹25000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Collection Executive job?
   Ans: This Collection Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Collection Executive job?
   Ans: No, there is no fee applicable for applying this Collection Executive job and during the employment with the company, i.e., BRIDGEXCEL INNOVATIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Collection Executive role?
   Ans: There is an immediate opening of 10 Collection Executive at BRIDGEXCEL INNOVATIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Collection Executive job?
   Ans: This Collection Executive job has Day Shift.