Collection Executive

Tele Collection Executive – Roles and Responsibilities

Job Title: Tele Collection Executive Department: Collections / Recovery Job Purpose: To contact customers regarding overdue payments, remind them of outstanding dues, and ensure timely payment collection through telephone calls.

Key Roles and Responsibilities

1. Customer Calling: Make outbound calls to customers regarding overdue payments and pending dues.

2. Payment Follow-up: Remind customers about payment due dates and follow up on outstanding amounts.

3. Payment Collection: Encourage customers to clear their dues within the specified timeline.

4. Customer Communication: Explain outstanding balances, payment details, and available payment options professionally.

5. Promise to Pay (PTP): Obtain payment commitments from customers and follow up on the promised dates.

6. Objection Handling: Understand customer concerns, clarify payment-related queries, and resolve basic disputes.

7. Record Maintenance: Update call outcomes, payment commitments, customer feedback, and follow-up details in the CRM or collection system.

Required Skills

• Good communication and convincing skills.

• Knowledge of the relevant regional language and basic English.

• Customer handling and negotiation skills.

• Ability to work with collection targets.

• Basic computer knowledge and CRM/data entry skills.

• Patience, professionalism, and problem-solving ability.

Key Performance Indicators (KPIs)

• Daily call volume.

• Collection amount achieved.

• Promise-to-Pay (PTP) conversion rate.

• PTP kept rate.

• Recovery percentage.

• Follow-up completion rate.

• Call quality and compliance score.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.