Key Responsibilities
Make outbound calls to customers regarding overdue payments.
Follow up with customers to ensure timely payment of outstanding dues.
Negotiate payment plans and settlement options as per company guidelines.
Resolve customer queries related to outstanding balances.
Maintain accurate records of customer interactions and payment commitments.
Update collection remarks and payment status in the CRM/system.
Achieve daily, weekly, and monthly collection targets.
Escalate unresolved cases to the concerned team.
Ensure compliance with company policies and collection procedures.