Contact customers with overdue payments via calls or messages to recover dues.
Follow up on assigned cases/buckets and update recovery status daily in the system
Negotiate payment plans or settlements with defaulting customers within approved guidelines
Maintain accurate records of all collection activity, promises-to-pay (PTP), and payment follow-ups
Ensure all recovery practices comply with RBI's Fair Practices Code — no harassment, threats, or use of abusive language with customers
Achieve monthly collection/recovery targets as assigned
Submit daily/weekly collection reports (MIS) to the reporting manager