Client Retention Executive

We are looking for a highly motivated and experienced Client Retention & Renewal Executive (Telesales) to join our team. The ideal candidate will focus on retaining and renewing existing clients by building strong relationships, understanding client needs, and providing effective solutions. This role requires excellent communication, sales expertise, and conflict-resolution skills to ensure maximum client satisfaction and long-term partnerships.

Key Responsibilities:

• Proactively engage with existing clients to ensure timely renewals and maximize retention.

• Build strong relationships and provide regular follow-ups with clients to maintain trust and loyalty.

• Identify customer concerns and resolve complaints in a calm and constructive manner.

• Present value propositions, renewal benefits, and future growth opportunities effectively.

• Achieve monthly client retention and renewal targets.

• Maintain accurate records of client communications and renewal status using online platforms.

• Collaborate with the sales and support teams to deliver seamless client service.

Eligibility Criteria:

• Minimum 1 year of experience in tele sales (hardcore sales/renewals/retention).

• Excellent verbal and written communication skills.

• Strong presentation and persuasion skills.

• Ability to handle objections, resolve conflicts, and maintain professionalism.

• Proficiency in using CRM tools, MS Office, and other online platforms.

• Goal-oriented and self-driven with a customer-first attitude.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Client Retention Executive job

1. What is the eligibility criteria to apply for this Client Retention Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Dehradun.
3. How many working days are there for this Client Retention Executive job?
   Ans: This Client Retention Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Client Retention Executive job?
   Ans: No, there is no fee applicable for applying this Client Retention Executive job and during the employment with the company, i.e., Syphar Technologies.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Client Retention Executive role?
   Ans: There is an immediate opening of 6 Client Retention Executive at Syphar Technologies
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Client Retention Executive job?
   Ans: This Client Retention Executive job has Day Shift.