Client Relationship Manager

We are looking for a Client Relationship Manager to join our team at Vleader Verification Services Private Limited. The role offers ₹10000 - ₹15000 and involves managing customer calls, delivering outstanding customer service related to Background Verification. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Acting as a SPOC for the client.  

• Handling client escalations & queries.    

• Responsible for generating revenue & collection from the client. 

• Providing daily updates on the cases to the client.

• Coordination and follow-up with the operations team in order to meet TAT.

• Interacting internally with the departments for resolving client queries & escalations.

• Data Management (Insufficiency checks) and providing clear download to all the departments.

• Checking the reports against the Job Application Form.

• Managing invoices and solving issues relating to invoices.

• Publishing monthly/ weekly Dashboards.

• Ensure report delivery and customer information requests to meet internal and external due dates as well as any SLA expectations in terms of response times

• Ensure more business from the existing clients

• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.

• Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.

• Exposure to sensitive and confidential information.

• Regular computer usage.

• Ability to handle multiple tasks concurrently.

• Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.

• Candidate must have good communication skills.

• Familiar with MS Office Tools, and mailing software.

• Having Idea of BGV industries.

• Handle calls and mails.

• Update client and portals as well.

• Candidate having 3-6 months of experience in BGV industry.

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Client Relationship Manager job

1. What is the eligibility criteria to apply for this Client Relationship Manager job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Client Relationship Manager job?
   Ans: This Client Relationship Manager job will have 5 working days.
4. Are there any charges applicable while applying or joining this Client Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Client Relationship Manager job and during the employment with the company, i.e., Vleader Verification Services Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Client Relationship Manager role?
   Ans: There is an immediate opening of 60 Client Relationship Manager at Vleader Verification Services Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Client Relationship Manager job?
   Ans: This Client Relationship Manager job has Day Shift.