Client Relationship Manager

Job description:

Job Title: Client Relationship Executive

Job Overview:

We are looking for a proactive and customer-focused CRM Executive to manage client relationships, handle customer concerns, and ensure a smooth post-sales experience. The candidate will be responsible for maintaining client data, resolving disputes, supporting payment recovery, and delivering excellent after-sales service to enhance client satisfaction and long-term business relationships.

Key Responsibilities:

• Develop and maintain strong long-term relationships with clients while understanding their requirements and ensuring a positive client experience.

• Maintain accurate and updated client information in the CRM system to ensure proper documentation and smooth coordination across departments.

• Address client disputes in a professional and timely manner while working with internal teams to resolve service or financial concerns.

• Follow up on overdue accounts and coordinate with clients to ensure timely payment recovery.

• Handle dissatisfied or challenging clients with empathy and professionalism to resolve issues and maintain the company’s reputation.

• Provide effective after-sales support by addressing client queries, concerns, and feedback while encouraging client retention and referrals.

• Analyse client data and maintain reports on client communication, complaints, and resolutions to support better decision-making and client servicing.

Location: Jhalana Doongri, Jaipur

Job Type: Full-Time/ On site

Educational Qualification: Bachelor’s Degree / Graduation (Preferred)

Job Type: Full-time

Ability to commute/relocate:

• Jhalana Doongri, Jaipur, Rajasthan: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

• Bachelor's (Required)

Experience:

• Client Handling: 1 year (Required)

Language:

• English (Required)

Location:

• Jhalana Doongri, Jaipur, Rajasthan (Required)

Work Location: In person

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.