Client Relationship Manager

Job Title : Client Relationship Manager

Position : 2 No’s

Location : Okhla Phase -2, New Delhi

Terms : Full Time

Salary Offered : As per industry standard.

Company Details : Substance Communications

Address and Contact Details of Company

A-41, 2nd Floor, FIEE Complex,

Okhla Phase – II,

New Delhi – 110020.

www.substanceads.com

Job Description

At Substance Communication, Hybrid Advertising Creative Digital Marketing Agency is looking for a Client Service Executive who can assist clients with products and services issues and help to maintain a high customer retention level and also who can help maintain existing clients grow business relationships with current clients and assist in bringing new clients on board. The Client Services Executive will help our clients to better understand the full potential of our services and act as liaison with the clients. The successful client service executive will also be responsible for collaborating with different team members and departments to improve customer support programs and enhance client & team relation.

Responsibilities of the Job

1.        Provide regular updates to clients on the progress of client service projects and campaigns that directly affect each client

2.        Develop open and effective channels of communication with each client that can be employed by other departments as well

3.        Coordinate internal projects and determine the best utilization of resources to increase maximum satisfaction

4.        Encourage revenue growth by inspiring clients to purchase accessories and additional services

5.        Become the reliable point of contact for each client that is required to establish a strong business relationship

6.        Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers

7.        Work on special short-term projects to offer customized support for new products or products at end-of-life

8.        Monitor the customer satisfaction levels and develop methods for increasing them and assist in creating ways for delivering excellent clients service to irate or problematic clients

Requirements:

• Bachelor’s degree in Marketing, Communication, Business, or a related field.

• 1–3 years of experience in client servicing, account management, or digital marketing (agency experience preferred).

• Strong understanding of digital marketing services (social media, SEO, paid ads, content marketing, etc.).

• Excellent communication, presentation, and interpersonal skills.

• Highly organized with strong attention to detail and the ability to manage multiple accounts/projects simultaneously.

• Problem-solving mindset and a client-first attitude.

• Proficiency in tools like MS Office, Google Workspace, project management tools and basic knowledge of digital analytics tools.

Skills and Qualifications

1.        Bachelor’s Degree in Business or a related field required

2.        Strong communication skills required

3.        2+ years’ experience in customer service role

4.        1+ years’ experience in Digital Marketing position preferred

5.        Proven ability to utilize the Sales force contact platform required

6.        Must demonstrate ability to meet deadlines hand hold between client and the agency.

Website of the Agency : www.substanceads.com

E-mail :somen@substanceads.com. creative@substanceads.com

Contact Details : Ms. Monika – 8800420542

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Client Relationship Manager job

1. What is the eligibility criteria to apply for this Client Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Client Relationship Manager job?
   Ans: This Client Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Client Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Client Relationship Manager job and during the employment with the company, i.e., Substance Communication.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Client Relationship Manager role?
   Ans: There is an immediate opening of 2 Client Relationship Manager at Substance Communication
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Client Relationship Manager job?
   Ans: This Client Relationship Manager job has Day Shift.