Client Relationship Manager

20,000 - 30,000 /month

Shining Stars Consultants

Inderlok, Delhi

1 - 6+ years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Hospitality, Travel & Tourism

Graduate and above

Females Only

6 days working | Day Shift

Job Description

We are looking for a Client Relationship Manager to join our team The role offers ₹ 20,000 - ₹ 30,000 and involves managing customer calls, delivering outstanding customer service related to Hospitality, Travel & Tourism. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Client Relationship Manager job

What skills and experience do you need for this Client Relationship Manager job?
Ans : To apply for this Client Relationship Manager job, candidates should have skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 1-7 years of experience.
What salary is offered for this Client Relationship Manager job?
Ans : The salary for this Client Relationship Manager job ranges between ₹20,000-₹30,000 per month.
What shift and timings does this job follow?
Ans : This Client Relationship Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Inderlok, Delhi.
How many vacancies are there for this Client Relationship Manager job?
Ans : There are 5 vacancies for this Client Relationship Manager role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-7 years of experience are eligible to apply for this Client Relationship Manager role. Only female candidates are eligible.
What does the role of Client Relationship Manager involve?
Ans : As a Client Relationship Manager, your work will involve skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Client Relationship Manager position is Inderlok, Delhi.
Who is the right fit for this Client Relationship Manager job?
Ans : A candidate having skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process with 1-7 years of experience is the right fit for this Client Relationship Manager job.
What makes this Client Relationship Manager job a good opportunity?
Ans : This Client Relationship Manager job is a good opportunity as it offers a salary between ₹20,000-₹30,000 per month. This is a Full Time job and has 5 openings.