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Customer Support Client Relationship Manager

salary 30,000 - 35,000 /month
company-logo
job companyMdp Chains
job location Chandni Chowk, Delhi
job experience3 - 5 years Experience in Customer Support / TeleCaller
1 Opening
full_time Full Time

Skills Required

Computer Knowledge
Non-voice/Chat Process
Query Resolution

Job Highlights

sales
Industry Type: B2B Sales
qualification
Graduate and above
gender
Males Only
jobShift
6 days working | Day Shift
star
Job Benefits: PF

Job Description

We are looking for a Client Relationship Manager to join our team at Mdp Chains. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to B2B Sales. The role offers ₹30,000 - ₹35,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is Graduate and 3 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 5 years of experience.

More about this Customer Support Client Relationship Manager job

  1. What skills and experience do you need for this Customer Support Client Relationship Manager job?
    Ans : To apply for this Customer Support Client Relationship Manager job, candidates should have skills like Computer Knowledge, Non-voice/Chat Process, Query Resolution along with 3-5 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Client Relationship Manager job ranges between ₹30,000-₹35,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Client Relationship Manager job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Chandni Chowk, Delhi.
  5. How many vacancies are there for this Customer Support Client Relationship Manager job?
    Ans : There is 1 vacancy for this Customer Support Client Relationship Manager role.
  6. Which candidates are eligible to apply?
    Ans : Candidates with a Graduate and above qualification and 3-5 years of experience are eligible to apply for this Customer Support Client Relationship Manager role. Only male candidates are eligible.
  7. What are the key responsibilities of this Customer Support Client Relationship Manager job?
    Ans : As a Customer Support Client Relationship Manager, key responsibilities include skills like Computer Knowledge, Non-voice/Chat Process, Query Resolution. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Client Relationship Manager position is Chandni Chowk, Delhi.
  9. Who is the right fit for this Customer Support Client Relationship Manager job?
    Ans : A candidate having skills like Computer Knowledge, Non-voice/Chat Process, Query Resolution with 3-5 years of experience is the right fit for this Customer Support Client Relationship Manager job.
  10. What makes this Customer Support Client Relationship Manager job a good opportunity?
    Ans : This Customer Support Client Relationship Manager job is a good opportunity as it offers a salary between ₹30,000-₹35,000 per month. This is a Full Time job and has 1 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF

Skills Required

Computer Knowledge, Query Resolution, Non-voice/Chat Process

Shift

Day

Contract Job

No

Salary

₹ 30000 - ₹ 35000

Contact Person

Sidharth

Interview Address

Rithala industrial area, Rithala, Delhi
Posted 2 days ago
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