Client Relationship Manager

Job Title: Client Servicing Executive

Location: Nagpur

Working Days: Monday to Saturday

Office Timings: 10:00 AM – 7:00 PM

Compensation: Up to ₹4–5 LPA (based on skills and experience)

Eligibility: Open to men and women (Age: 23–40 years)

Role Objective

The Client Servicing Executive will act as the primary point of contact between the organization and its clients, managing day-to-day operational communication, business traffic coordination, MIS reporting, and query or escalation handling to ensure high service standards and SLA compliance.

Key Responsibilities

• Interface with client-side stakeholders located across multiple cities

• Coordinate with internal operations teams to ensure adherence to agreed SLAs

• Generate, download, and maintain routine MIS reports using MS Excel as per defined timelines

• Handle client queries and manage escalations in a timely and professional manner

• Proactively engage with clients to encourage increased share of business

• Maintain clear and professional communication via email and phone

Required Skills & Competencies

• Strong interpersonal and communication skills with an empathetic approach

• Detail-oriented with the ability to manage multiple client interactions

• Assertive and persistent in follow-ups without being aggressive

• Professional email etiquette for internal and external communication

• Pleasant and confident voice for phone interactions

Technical Skills

• MS Excel – Intermediate level (including VLOOKUP and Conditional Formatting)

• Proficiency with laptops and desktop systems

• Comfortable working with email and basic office tools

Qualifications & Experience

• Graduate degree required (B.Com preferred)

• 1–2 years of experience in back-office or client coordination roles

• Prior industry experience is not mandatory

Language Requirements

• Hindi and English – decent spoken communication skills

Whatsapp CV to 8788045132

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.