· Building and maintaining profitable relationships with key customers.
· Overseeing the relationship with customers handled by your team.
· Resolving customer complaints quickly and efficiently.
· Keeping customers updated on the latest products in order to increase sales.
· Meeting with managers in the organization to plan strategically.
· Expanding the customer base by upselling and cross-selling.
· Understanding key customer individual needs and addressing these.
· Conducting business reviews using CRM programs.