Chat Support Executive

25,000 - 35,000 /month

Nkrafertz

Sector-22 Panchkula, Panchkula

1 - 5 years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Job Highlights

Industry Type: Logistics

Graduate and above

All genders

5 days working | Night Shift

Job Description

Job Title: Chat Support Executive

Location: Panchkula, Haryana
Shift: Graveyard Shift (12:00 AM – 9:00 AM)
Experience Required: 1+ Year

Job Summary

Programming.com is looking for enthusiastic and customer-focused Chat Support Executives to join our team. The ideal candidate will be responsible for handling customer queries through chat, providing timely resolutions, and ensuring an excellent customer experience.

Key Responsibilities

Respond to customer inquiries via live chat in a professional and timely manner.
Resolve customer issues and provide accurate information.
Maintain high customer satisfaction levels through effective communication.
Escalate complex issues to the relevant teams when required.
Document customer interactions and update records accurately.
Follow company processes, quality standards, and service-level agreements.
Handle multiple chat conversations simultaneously while maintaining quality.

Required Skills

Minimum 1 year of experience in Chat Support, Customer Support, or a similar role.
Excellent written English communication skills.
Strong problem-solving and customer-handling abilities.
Ability to work in a fast-paced environment.
Basic computer proficiency and typing skills.
Experience with CRM or ticketing tools such as Zendesk, Freshdesk, or similar platforms is preferred.

Preferred Qualifications

Experience in customer service, BPO, or support operations.
Ability to work independently and as part of a team.
Willingness to work in the Graveyard Shift (12:00 AM – 9:00 AM).

What We Offer

Competitive salary package.
Career growth opportunities.
Professional and collaborative work environment.
Training and skill development programs.

Walk-In Interview Dates: 25 June 2026 (Thursday) & 26 June 2026 (Friday)
Interview Timing: 5:00 PM – 11:00 PM
Venue: Plot No. 5, IT Park, Sector-22, Panchkula, Haryana 134109

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Chat Support Executive job

What are the eligibility criteria for this Chat Support Executive job?
Ans : Candidates should have a Graduate and above qualification with 1-5 years of experience for this Chat Support Executive job offered by Nkrafertz in Sector-22 Panchkula, Panchkula.
What salary is offered for this Chat Support Executive job?
Ans : The salary for this Chat Support Executive job ranges between ₹25,000-₹35,000 per month.
What shift and timings does this job follow?
Ans : This Chat Support Executive job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector-22 Panchkula, Panchkula.
How many vacancies are there for this Chat Support Executive job?
Ans : There are 25 vacancies for this Chat Support Executive role.
Is this job open for all genders?
Ans : Yes, this Chat Support Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Chat Support Executive position is Sector-22 Panchkula, Panchkula.
What makes this Chat Support Executive job a good opportunity?
Ans : This Chat Support Executive job is a good opportunity as it offers a salary between ₹25,000-₹35,000 per month. This is a Full Time job and has 25 openings.