"Monitor and evaluate support interactions (calls, chats, emails) to ensure adherence to quality standards and SLOs. Identify trends, gaps, and areas of improvement in agent performance and customer experience. Provide actionable feedback and coaching to agents to improve communication, technical accuracy, and customer satisfaction. Collaborate with training and operations teams to update SOPs and knowledge base content. Conduct root cause analysis for recurring quality issues and recommend process improvements. Track quality metrics and prepare regular reports for leadership. Ensure compliance with internal policies, client expectations, and regulatory standards.""Skills & Competencies: Mandatory: Excellent verbal and written communication skills. Strong analytical and observational skills. Experience with QA tools and scorecards. Familiarity with support workflows, ticketing systems, and ITIL practices. Ability to deliver constructive feedback and coaching. Proficiency in Google Workspace tools (Gmail, Docs, Sheets, Meet, etc.). Good to Have: Prior experience in a support or service desk environment. Exposure to Google product ecosystem (Gemini app, Notebook LLM, AppSheet, etc.). Knowledge of quality frameworks (e.g., Six Sigma, COPC). Google Workspace Administrator certification is a strong advantage."
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.
More about this Call Quality Analyst job
What is the eligibility criteria to apply for this Call Quality Analyst job?
Ans: The candidate should be Graduate and above and above with 2 - 5 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹40000 - ₹55000 per month that depends on your interview. It's a Full Time job in Indore.
How many working days are there for this Call Quality Analyst job?
Ans: This Call Quality Analyst job will have 5 working days.
Are there any charges applicable while applying or joining this Call Quality Analyst job?
Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., Vr Hr Solutions.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Call Quality Analyst role?
Ans: There is an immediate opening of 99 Call Quality Analyst at Vr Hr Solutions
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Call Quality Analyst job?
Ans: This Call Quality Analyst job has Rotational Shift.
Candidates can call HR for more info.
Read More
Other Details
No. Of Working Days
5
Benefits
Cab, PF
Skills Required
International Calling, technical, Quality Analyst, google workspace administratio
Shift
Rotational
Salary
₹ 40000 - ₹ 55000
English Proficiency
Yes
Contact Person
Shalu Maria
Interview Address
Mohali
Posted 21 hours ago
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