"Monitor and evaluate support interactions (calls, chats, emails) to ensure adherence to quality standards and SLOs. Identify trends, gaps, and areas of improvement in agent performance and customer experience. Provide actionable feedback and coaching to agents to improve communication, technical accuracy, and customer satisfaction. Collaborate with training and operations teams to update SOPs and knowledge base content. Conduct root cause analysis for recurring quality issues and recommend process improvements. Track quality metrics and prepare regular reports for leadership. Ensure compliance with internal policies, client expectations, and regulatory standards.""Skills & Competencies: Mandatory: Excellent verbal and written communication skills. Strong analytical and observational skills. Experience with QA tools and scorecards. Familiarity with support workflows, ticketing systems, and ITIL practices. Ability to deliver constructive feedback and coaching. Proficiency in Google Workspace tools (Gmail, Docs, Sheets, Meet, etc.). Good to Have: Prior experience in a support or service desk environment. Exposure to Google product ecosystem (Gemini app, Notebook LLM, AppSheet, etc.). Knowledge of quality frameworks (e.g., Six Sigma, COPC). Google Workspace Administrator certification is a strong advantage."
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.
More about this Call Quality Analyst job
Who is eligible to apply for this Call Quality Analyst job at Vr Hr Solutions?
Ans : Candidates should have a Graduate and above qualification and skills like International Calling for this Call Quality Analyst job offered by Vr Hr Solutions.
How much can you earn in this position?
Ans : You can earn between ₹40,000-₹55,000 per month in this Call Quality Analyst position.
What shift and timings does this job follow?
Ans : This Call Quality Analyst job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Super Corridor, Indore.
How many openings are available for this position?
Ans : There are 99 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Call Quality Analyst job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Call Quality Analyst, you will work on skills like International Calling.
Where is this job located?
Ans : This Call Quality Analyst job is located in Super Corridor, Indore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling along with 2-5 years of experience is ideal for this Call Quality Analyst job.
Why should you apply for this Call Quality Analyst job?
Ans : This Call Quality Analyst job offers a salary between ₹40,000-₹55,000 per month. This is a Full Time opportunity and has 99 openings available.
Candidates can call HR for more info.
Read More
Other Details
No. Of Working Days
5
Benefits
Cab, PF
Skills Required
International Calling, technical, Quality Analyst, google workspace administratio
A Naukri Group company
LoginHire Local Staff
40,000 - 55,000 /month
Vr Hr Solutions
Super Corridor, Indore
2 - 5 years Experience in Customer Support / TeleCaller
Full Time
