Call Quality Analyst

• Auditing calls across multiple campaigns (TV, CS, MQL, SQL, etc.), ensuring 100% qualified deliverables that meet client requirements.

• Providing refresher training to agents, closely monitoring their performance and guiding them to meet quality parameters.

• Support operations team in monitoring campaigns via call barging, live audits and providing near real time feedback to agents.

• Create and maintain daily reports and trackers using MS Excel / PowerBI.

Requirements:

We are looking for a diligent and detail-oriented individual who meets the following criteria:

• A graduate with at least 3 years of work experience, including 1 year working in a similar role.

• Possesses strong analytical skills and a keen eye for detail, with proficiency in MS-Office.

• Exhibits good verbal and written English communication skills, facilitating clear and effective interactions with stakeholders.

• Capable of working independently as well as collaboratively within a team, adapting to various work environments.

• Willing to work in rotational shifts (24•5), showcasing adaptability and commitment to meeting organizational needs.

Benefits and Perks:

• Competitive Salary: We offer a competitive salary package that reflects your skills and experience.

• Professional Development: Opportunities for continuous learning and development, including access to training programs and certifications.

• Work-Life Balance: Remote work options to help you maintain a healthy work-life balance.

• Collaborative Environment: Be part of a supportive and collaborative team that values your

contributions and encourages innovation.

• Career Growth: Clear career progression paths and opportunities to take on new challenges

and responsibilities.

• Global Exposure: Work with Fortune 500 clients and gain exposure to international markets

and best practices.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.

More about this Call Quality Analyst job

1. What is the eligibility criteria to apply for this Call Quality Analyst job?
   Ans: The candidate should be Graduate and above and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹40000 - ₹40000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Call Quality Analyst job?
   Ans: This Call Quality Analyst job will have 5 working days.
4. Are there any charges applicable while applying or joining this Call Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., TECHNO WISE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Quality Analyst role?
   Ans: There is an immediate opening of 5 Call Quality Analyst at TECHNO WISE
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Call Quality Analyst job?
   Ans: This Call Quality Analyst job has Day Shift.