jobhai.com logoA Naukri Group company
loginLoginHire Local Staff/hire

Customer Support Call Quality Analyst

salary 10,000 - 12,000 /month
company-logo
job companyPrakha Infotech
job location Laxmi Nagar, Delhi
job experience1 - 2 years Experience in Customer Support / TeleCaller
1 Opening
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling

Job Highlights

sales
Industry Type: Software & IT Services
sales
Languages: Hindi
qualification
Diploma and above
gender
Females Only
jobShift
6 days working | Day Shift
star
Internet Connection, Laptop/Desktop, PAN Card, Aadhar Card, Bank Account

Job Description

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.


Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Call Quality Analyst job

  1. What qualifications and experience are required for this Customer Support Call Quality Analyst position?
    Ans : Candidates should have a Diploma and above qualification with 1-2 years of experience and skills like Computer Knowledge, Domestic Calling.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Call Quality Analyst job ranges between ₹10,000-₹12,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Call Quality Analyst job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Laxmi Nagar, Delhi.
  5. How many vacancies are there for this Customer Support Call Quality Analyst job?
    Ans : There is 1 vacancy for this Customer Support Call Quality Analyst role.
  6. Which candidates are eligible to apply?
    Ans : Candidates with a Diploma and above qualification and 1-2 years of experience are eligible to apply for this Customer Support Call Quality Analyst role. Only female candidates are eligible.
  7. What are the key responsibilities of this Customer Support Call Quality Analyst job?
    Ans : As a Customer Support Call Quality Analyst, key responsibilities include skills like Computer Knowledge, Domestic Calling. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Call Quality Analyst position is Laxmi Nagar, Delhi.
  9. Who is the right fit for this Customer Support Call Quality Analyst job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling with 1-2 years of experience is the right fit for this Customer Support Call Quality Analyst job.
  10. What makes this Customer Support Call Quality Analyst job a good opportunity?
    Ans : This Customer Support Call Quality Analyst job is a good opportunity as it offers a salary between ₹10,000-₹12,000 per month. This is a Full Time job and has 1 openings.
Candidates can call HR for more info.
Read Moredown-arrow

Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Computer Knowledge, Domestic Calling

Shift

Day

Contract Job

No

Salary

₹ 10000 - ₹ 12000

Regional Languages

Hindi

English Proficiency

Yes

Contact Person

Ayush Gupta

Interview Address

Laxmi Nagar, Delhi, Laxmi Nagar, Delhi
Posted 19 hours ago
similar jobs

Apply to similar jobs

₹ 12,000 - 18,000 per month
Sahani Enterprises
Work from home
Skills: Other INDUSTRY, ,
New
5 Openings
₹ 10,000 - 40,000 per month *
Indiafirst Life Insurance Company Limited
Work from home
Skills: Computer Knowledge
New
Incentives included
25 Openings
₹ 20,000 - 50,000 per month *
Neu Tribe Studios
Work from home
Skills: ,, Other INDUSTRY
Incentives included
1 Opening
Get jobs matching your profile
From the list of relevant jobs near to you.
register-free-banner
Stay updated with your job applies
send-app-link
Apply on jobs on the go and recieve all your job application updates