Call Quality Analyst

We are looking for a Call Quality Analyst to join our team at Kayakalp Healthcare Llp. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Healthcare. The role offers ₹12000 - ₹20000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Monitor & Evaluate Calls – Listen to inbound/outbound calls and assess them based on quality parameters and business compliance.

Prepare Quality Reports – Document findings and create daily/weekly/monthly QA reports.

Provide Feedback – Conduct feedback sessions and coaching for agents to improve performance.

Identify Gaps – Highlight process gaps and recommend improvements to enhance customer experience.

Collaborate with Teams – Work closely with Team Leaders & Operations to implement corrective actions.

Maintain Compliance – Ensure all calls adhere to company guidelines and regulatory standards.

Job Requirements:

🎓 Graduate in any stream (Preferred: BBA/B.Com/BA)

📅 Experience: 1–3 years as Quality Analyst / Call Quality Checker / Call Auditor

💻 Familiarity with QA tools and CRM software is a plus

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Call Quality Analyst job

1. What is the eligibility criteria to apply for this Call Quality Analyst job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹20000 per month that depends on your interview. It's a Full Time job in Faridabad.
3. How many working days are there for this Call Quality Analyst job?
   Ans: This Call Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., KAYAKALP HEALTHCARE LLP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Quality Analyst role?
   Ans: There is an immediate opening of 2 Call Quality Analyst at KAYAKALP HEALTHCARE LLP
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Call Quality Analyst job?
   Ans: This Call Quality Analyst job has Day Shift.