Customer Support Call Quality Analyst

25,000 - 40,000 /month

Insta Connects

Vijay Nagar, Indore

6 - 36 months Experience in Customer Support / TeleCaller

20 Openings

Full Time

Job Highlights

Industry Type: BPO

Graduate and above

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

We are looking for a Call Quality Analyst to join our team at INSTA CONNECTS to handle customer calls, provide exceptional customer support and resolve queries related to BPO. The role offers an attractive in-hand salary of ₹ 25,000 - ₹ 40,000 and opportunities for growth.

Key Responsibilities:

Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues.
Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 3 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Support Call Quality Analyst job

What qualifications and experience are required for this Customer Support Call Quality Analyst position?
Ans : Candidates should have a Graduate and above qualification with 1-3 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Call Quality Analyst job ranges between ₹25,000-₹40,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Call Quality Analyst job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Vijay Nagar, Indore.
How many vacancies are there for this Customer Support Call Quality Analyst job?
Ans : There are 20 vacancies for this Customer Support Call Quality Analyst role.
Is this job open for all genders?
Ans : Yes, this Customer Support Call Quality Analyst job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Support Call Quality Analyst position is Vijay Nagar, Indore.
What makes this Customer Support Call Quality Analyst job a good opportunity?
Ans : This Customer Support Call Quality Analyst job is a good opportunity as it offers a salary between ₹25,000-₹40,000 per month. This is a Full Time job and has 20 openings.