Call Quality Analyst

18,523 - 25,369 /month

I Five Technology Private Limited

West Mambalam, Chennai

0 - 2 years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Job Highlights

Industry Type: BPO

All Education levels

All genders

6 days working | Day Shift

Job Description

A Call Quality Analyst is responsible for monitoring and evaluating customer service phone calls to ensure quality standards are met, providing feedback and coaching to customer service representatives, identifying trends and areas for service improvement, and collaborating with management to implement quality enhancement initiatives. They use call monitoring software and quality assurance methodologies to assess performance, prepare detailed reports, and help maintain compliance with company policies.Key Responsibilities

Monitor and evaluate inbound and outbound calls for quality assurance.
Analyze call data to identify performance trends and improvement opportunities.
Provide actionable feedback and coaching to customer service agents.
Collaborate with management on quality improvement programs.
Prepare reports on call quality and service metrics.
Identify training needs and support development of training materials.
Ensure compliance with company standards and regulatory requirements.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Call Quality Analyst job

What is the eligibility criteria to apply for this Call Quality Analyst job?
Ans: The candidate should be All Education levels and above with 0 - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹18500 - ₹25000 per month that depends on your interview. It's a Full Time job in Chennai.
How many working days are there for this Call Quality Analyst job?
Ans: This Call Quality Analyst job will have 6 working days.
Are there any charges applicable while applying or joining this Call Quality Analyst job?
Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., I Five Technology Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Call Quality Analyst role?
Ans: There is an immediate opening of 25 Call Quality Analyst at I Five Technology Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Call Quality Analyst job?
Ans: This Call Quality Analyst job has Day Shift.