Call Quality Analyst

15,000 - 25,000 /month

Gopro Insurance Broker Private Limited

Sector 62 Noida, Noida

6 - 12 months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

Graduate and above

All genders

5 days working | Day Shift

Job Description

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Call Quality Analyst job

What qualifications and experience are required for this Call Quality Analyst position?
Ans : Candidates should have a Graduate and above qualification with 1-1 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Call Quality Analyst job ranges between ₹15,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Call Quality Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 62 Noida, Noida.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Call Quality Analyst job is open for both male and female candidates.
Where is this job located?
Ans : This Call Quality Analyst job is located in Sector 62 Noida, Noida.
Why should you apply for this Call Quality Analyst job?
Ans : This Call Quality Analyst job offers a salary between ₹15,000-₹25,000 per month. This is a Full Time opportunity and has 2 openings available.

Candidates can call HR for more info.

Other Details

No. Of Working Days

5 days working

Skills Required

Computer Knowledge, Outbound/Cold Calling, MS Excel, Communication Skill, Convincing Skills, process mapping, customer service orientation, quality control techniques, documentation, root cause analysis