Call Centre Executive

A Hospital Call Executive handles inbound/outbound calls, schedules appointments, registers patients, and answers inquiries regarding services and insurance. They ensure high patient satisfaction by resolving queries, maintaining confidentiality, and facilitating communication between patients and departments, often requiring strong communication skills and basic medical terminology knowledge.

Indeed +3

Key Responsibilities

• Patient Support: Answering patient inquiries, providing information on medical services, and resolving complaints promptly.

• Appointment Management: Scheduling, confirming, or rescheduling patient appointments and pre-registering them before visits.

• Communication Bridge: Acting as the main contact between patients and doctors, nurses, or administrative staff.

• Data Management: Maintaining accurate patient records in the hospital database.

• Documentation: Documenting call details and interactions accurately according to HIPAA or hospital protocols.

• Outbound Outreach: Following up for feedback, reminders, or promoting health checkup packages.

  Medanta +3

Required Skills and Qualifications

• Education: High school diploma or equivalent is required, with additional healthcare education often preferred.

• Communication: Excellent verbal and interpersonal skills, with a patient-centered, empathetic approach.

• Technical Skills: Proficiency in [CRM software], call center systems, and Microsoft Office.

• Multitasking: Ability to manage high call volumes efficiently under pressure.

• Knowledge: Basic medical terminology and awareness of medical confidentiality (HIPAA).

  Indeed +4

Typical Qualifications

• High school diploma or equivalent.

• 1–2 years of experience in customer service, preferably within a healthcare setting, such as in [US medical claims] or [medical call centers].

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.