
Handle incoming calls from customers and address their queries, complaints, or requests. HR Blade+2CloudTalk+2
Make outbound calls when required (e.g., for follow-ups, surveys, sales). CloudTalk+1
Use set scripts or adapt conversation as needed to guide customers. LinkedIn Business+1
Build rapport with customers, actively listen, and empathize with their concerns
Keep up-to-date with the company’s product / service changes, policies, and workflows