Call Centre BPO Executive

18,000 - 21,000 /month

Dtdc

Velappanchavadi, Chennai

6 - 60 months Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Call Centre BPO Executive to join our team at DTDC. The role offers ₹18,000 - ₹21,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 6 months - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this Call Centre BPO Executive job

Who is eligible to apply for this Call Centre BPO Executive job at Dtdc?
Ans : Candidates should have a 12th Pass and above qualification and skills like Domestic Calling for this Call Centre BPO Executive job offered by Dtdc.
How much can you earn in this position?
Ans : You can earn between ₹18,000-₹21,000 per month in this Call Centre BPO Executive position.
What shift and timings does this job follow?
Ans : This Call Centre BPO Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Velappanchavadi, Chennai.
How many vacancies are there for this Call Centre BPO Executive job?
Ans : There are 25 vacancies for this Call Centre BPO Executive role.
Is this job open for all genders?
Ans : Yes, this Call Centre BPO Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Call Centre BPO Executive, you will work on skills like Domestic Calling.
What is the job location for this position?
Ans : The job location for this Call Centre BPO Executive position is Velappanchavadi, Chennai.
Who is the right fit for this Call Centre BPO Executive job?
Ans : A candidate having skills like Domestic Calling with 1-5 years of experience is the right fit for this Call Centre BPO Executive job.
What makes this Call Centre BPO Executive job a good opportunity?
Ans : This Call Centre BPO Executive job is a good opportunity as it offers a salary between ₹18,000-₹21,000 per month. This is a Full Time job and has 25 openings.