We are looking for a Call Centre BPO Executive to join our team at DTDC. The role offers ₹22,000 - ₹25,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is 12th Pass and 6 months - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.
More about this Customer Support Call Centre BPO Executive job
What are the eligibility criteria for this Customer Support Call Centre BPO Executive job?
Ans : Candidates should have a 12th Pass and above qualification with 1-4 years of experience for this Customer Support Call Centre BPO Executive job offered by Dtdc in Thiruverkadu, Chennai.
What salary is offered for this Customer Support Call Centre BPO Executive job?
Ans : The salary for this Customer Support Call Centre BPO Executive job ranges between ₹22,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Call Centre BPO Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thiruverkadu, Chennai.
How many vacancies are there for this Customer Support Call Centre BPO Executive job?
Ans : There are 25 vacancies for this Customer Support Call Centre BPO Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Call Centre BPO Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Support Call Centre BPO Executive position is Thiruverkadu, Chennai.
What makes this Customer Support Call Centre BPO Executive job a good opportunity?
Ans : This Customer Support Call Centre BPO Executive job is a good opportunity as it offers a salary between ₹22,000-₹25,000 per month. This is a Full Time job and has 25 openings.
A Naukri Group company
LoginHire Local Staff
22,000 - 25,000 /month
Dtdc
Thiruverkadu, Chennai
6 - 48 months Experience in Customer Support / TeleCaller
Full Time
