Call Centre Agent

10,000 - 11,000 /month

Iccs Bpo

Kotturpuram, Chennai

Freshers in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: BPO

Graduate and above

Males Only

09:00 AM - 06:00 PM | 6 days working | Rotational Shift

Job Benefits: PF

Job Description

We are looking for a Call Centre Agent to join our team at ICCS BPO. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹ 10,000 - ₹ 11,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Call Centre Agent job

Can freshers or experienced candidates apply for this Call Centre Agent role?
Ans : Candidates who have a Graduate and above qualification can apply for this Call Centre Agent role.
What salary is offered for this Call Centre Agent job?
Ans : The salary for this Call Centre Agent job ranges between ₹10,000-₹11,000 per month.
What shift and timings does this job follow?
Ans : This Call Centre Agent job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kotturpuram, Chennai.
How many vacancies are there for this Call Centre Agent job?
Ans : There are 50 vacancies for this Call Centre Agent role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification are eligible to apply for this Call Centre Agent job. No prior experience is required.
What does the role of Call Centre Agent involve?
Ans : As a Call Centre Agent, your work will involve skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Call Centre Agent position is Kotturpuram, Chennai.
Who is the right fit for this Call Centre Agent job?
Ans : A candidate having skills like Domestic Calling is the right fit for this Call Centre Agent job.
What makes this Call Centre Agent job a good opportunity?
Ans : This Call Centre Agent job is a good opportunity as it offers a salary between ₹10,000-₹11,000 per month. This is a Full Time job and has 50 openings.