Call Centre Agent

About the Role:

Coverfox is seeking an experienced professional from the insurance industry to join our team as a Trainer / Quality Assurance Specialist. The ideal candidate will have a strong background in insurance operations, a passion for knowledge sharing, and expertise in ensuring quality standards across processes.

Key Responsibilities:

-Conduct training sessions for new hires and existing employees on insurance products, processes, and compliance.

-Monitor and assess the quality of calls, processes, and customer interactions to ensure adherence to company and industry standards.

-Provide constructive feedback and coaching to team members to improve performance.

 -Collaborate with management to identify training needs and implement quality improvement initiatives.

-Ensure compliance with insurance regulations and company policies at all times.

Requirements:

-Proven work experience in the insurance sector (minimum 2years).

 -Prior experience in training, quality assurance, or process auditing.

 -Strong knowledge of insurance products, industry guidelines, and compliance requirements.

 -Excellent communication, presentation, and interpersonal skills.

 -Ability to identify skill gaps and design effective training interventions.

 -Detail-oriented with strong analytical and problem-solving skills.

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 5 years of experience.

More about this Call Centre Agent job

1. What is the eligibility criteria to apply for this Call Centre Agent job?
   Ans: The candidate should be Graduate and above and above with 3 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹19000 per month that depends on your interview. It's a Full Time job in Lucknow.
3. How many working days are there for this Call Centre Agent job?
   Ans: This Call Centre Agent job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Centre Agent job?
   Ans: No, there is no fee applicable for applying this Call Centre Agent job and during the employment with the company, i.e., Coverfox Insurance Broking Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Centre Agent role?
   Ans: There is an immediate opening of 2 Call Centre Agent at Coverfox Insurance Broking Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Call Centre Agent job?
   Ans: This Call Centre Agent job has Day Shift.