A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
10,600 - 11,800 /month*
Zenplus Private Limited
Rajiv Nagar, Patna
₹1,000 incentives included
0 - 3 years Experience in Customer Support / TeleCaller
Full Time
Job description
Key Responsibilities
Call Handling: Receive emergency distress calls (like 108 or 112) and non-emergency patient transport requests professionally and calmly.
Triage & Assessment: Gather vital information regarding the patient's condition, exact location (e.g., street, landmark), and contact details.
Emergency Dispatch: Promptly dispatch the nearest available ambulance, paramedics, or first-responder vehicles based on urgency and severity.
Pre-Arrival Instructions: Provide basic, life-saving medical guidance (e.g., CPR steps) to callers until medical help physically arrives on the scene.
Coordination: Liaise seamlessly with ambulance drivers, local hospitals, and sometimes police or fire departments.
Logging & Documentation: Maintain detailed, real-time records of all calls, vehicle dispatches, and patient status updates
Required Skills & Qualifications
Crisis Management: The ability to remain calm, focused, and empathetic under extreme pressure or during distressing calls.
Communication: Clear, concise verbal communication and active listening skills.
Geography & Logistics: Familiarity with local routes, landmarks, and hospital locations.
Tech-Savviness: Proficiency in using GPS mapping tools, dispatch software, and electronic health records (EHR)
Work Environment
Schedule: Operates in 24/7 rotating shifts, including nights, weekends, and public holidays, to ensure continuous emergency coverage.
Demands: High-stress environment requiring emotional resilience.
Common Requirements
Education: Typically a High School Diploma, though a degree in Healthcare Administration, Emergency Medical Services (EMS), or a related field is highly preferred.
Experience: Prior experience in BPO, emergency dispatch, or customer service is a significant advantage
