Customer Support Call Center Executive

17,000 - 28,000 /month*

Versuni India Home Solutions Limited

Velachery, Chennai

₹3,000 incentives included

6+ months Experience in Customer Support / TeleCaller

10 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Languages: Malayalam, Kannada

All Education levels

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

Customer interactions

Handle incoming calls and respond to customer inquiries via phone, email, live chat, WhatsApp, and social

media. Address a range of issues such as orders, payments, product features, services, and technical problems,

and conduct the NPS survey according to the consumer base.

Customer satisfaction

Ensure to provide BEST IN CLASS EXPERIENCE and ensure customer satisfaction. This includes conducting

customer satisfaction surveys, and handling complaints in a timely manner.

Problem-solving

Efficiently resolving customer issues by utilizing product knowledge and spare parts information to provide

effective solutions.

Quality

As per Preethi Winning Formula Active listening, Patience, Care the Consumer, Clear communication, Technical

troubleshooting, Interpersonal skills, Organizational skills, and IT competencies, etc.

Communicate the customer issues with internal team / Lead for better resolution

Documentation

Maintaining records of customer interactions and resolutions, this may include collecting proper consumer

data base and other reports like (Complaint Registration, Enquiries capture, Call Disposition, Trade Partner email call

registration, MFI partner call registration, etc).

Training

Helping to develop team Met’s through on-the-job training and capability development interventions, also

learn more about New Launch products.

Selling

Explaining the benefits of a company's products or services and offers, promotions to customers, and convert

the leads into sale.

Emails

Replaying to customer mail quires with in derived time period (24 hrs).

Communication

Inform all un-resolved complaints/issues with Consumer Care Lead with immediate for further actions

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Customer Support Call Center Executive job

Who is eligible to apply for this Customer Support Call Center Executive job at Versuni India Home Solutions Limited?
Ans : Candidates should have All Education levels and skills like Computer Knowledge, Domestic Calling for this Customer Support Call Center Executive job offered by Versuni India Home Solutions Limited.
How much can you earn in this position?
Ans : You can earn between ₹17,000-₹28,000 per month in this Customer Support Call Center Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Call Center Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Velachery, Chennai.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Call Center Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Call Center Executive, you will work on skills like Computer Knowledge, Domestic Calling.
Where is this job located?
Ans : This Customer Support Call Center Executive job is located in Velachery, Chennai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling along with 1-7 years of experience is ideal for this Customer Support Call Center Executive job.
Why should you apply for this Customer Support Call Center Executive job?
Ans : This Customer Support Call Center Executive job offers a salary between ₹17,000-₹28,000 per month. This is a Full Time opportunity and has 10 openings available.