Call Center Executive

16,000 - 24,000 /month*

Versuni India Home Solutions Limited

Velachery, Chennai

₹2,000 incentives included

6 - 48 months Experience in Customer Support / TeleCaller

10 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Languages: Hindi

All Education levels

All genders

5 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

WALK-IN INTERVIEW

10.00 AM to 5.00 PM

Versuni India Home Solutions

No:18, Old No: 67A Janakpuri 1st Street

TN Police Housing Colony

Velachery, Chennai - 600042

Contact - Manoj +91 98844 17459 / Ragu +91 73580 81162

please mention - HR VIHS in top of resume

Preferably - HINDI or TELUGU or KANNADA or MALAYALAM

Customer Care Executive Job Description

 Promptly handling and answering to all type of customer quires

 Handle customer direct requests and unresolved issues by co coordinating

with respective customer care team.

 Co coordinating with all state service team to close customer complaints with

in derived completion time (24 hours).

 Replaying to customer mail quires with in derived time period (24 hrs).

 Obtain and evaluate all relevant information to handle product and service

inquiries.

 Record details of incoming inquiries, comments and complaints.

 Manage records of customer interactions (Through telephone & mails).

 Record details of actions taken on products,complaints & feedback

 Collecting feedback on service process from customers and brand partners

(Authorized Retail Distributors & Dealers).

 Communicate and coordinate with internal departments for customer issues.

 Co ordinate with service team and ware house to maintain spare stock

availability.

 Communicate factory team for customer complaint updation with proper

complaint details for immediate action on production.

 Co ordinate with respective region sales team to arrange free service camp

for customers in dealer point.

 Planning and execution of branch audit schedule by co coordinating

respective Branch Service Manager in charges for monitoring branch

activities.

 Planning and execution of Branch Service Manager meeting to shares market

complaints.

 Manage branch administration by co coordinating with respectiv BSM

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Call Center Executive job

What skills and experience do you need for this Call Center Executive job?
Ans : To apply for this Call Center Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-4 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹16,000-₹24,000 per month in this Call Center Executive position.
What shift and timings does this job follow?
Ans : This Call Center Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Velachery, Chennai.
How many vacancies are there for this Call Center Executive job?
Ans : There are 10 vacancies for this Call Center Executive role.
Is this job open for all genders?
Ans : Yes, this Call Center Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Call Center Executive, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution.
What is the job location for this position?
Ans : The job location for this Call Center Executive position is Velachery, Chennai.
Who is the right fit for this Call Center Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 1-4 years of experience is the right fit for this Call Center Executive job.
What makes this Call Center Executive job a good opportunity?
Ans : This Call Center Executive job is a good opportunity as it offers a salary between ₹16,000-₹24,000 per month. This is a Full Time job and has 10 openings.