Call Center Executive

Customer Care Executive Job Description

 Promptly handling and answering to all type of customer quires

 Handle customer direct requests and unresolved issues by co coordinating

with respective customer care team.

 Co coordinating with all state service team to close customer complaints with

in derived completion time (24 hours).

 Replaying to customer mail quires with in derived time period (24 hrs).

 Obtain and evaluate all relevant information to handle product and service

inquiries.

 Record details of incoming inquiries, comments and complaints.

 Manage records of customer interactions (Through telephone & mails).

 Record details of actions taken on products,complaints & feedback

 Collecting feedback on service process from customers and brand partners

(Authorized Retail Distributors & Dealers).

 Communicate and coordinate with internal departments for customer issues.

 Co ordinate with service team and ware house to maintain spare stock

availability.

 Communicate factory team for customer complaint updation with proper

complaint details for immediate action on production.

 Co ordinate with respective region sales team to arrange free service camp

for customers in dealer point.

 Planning and execution of branch audit schedule by co coordinating

respective Branch Service Manager in charges for monitoring branch

activities.

 Planning and execution of Branch Service Manager meeting to shares market

complaints.

 Manage branch administration by co coordinating with respectiv BSM

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Call Center Executive job

1. What is the eligibility criteria to apply for this Call Center Executive job?
   Ans: The candidate should be All Education levels and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹24000 per month + Incentives that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Call Center Executive job?
   Ans: This Call Center Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Center Executive job?
   Ans: No, there is no fee applicable for applying this Call Center Executive job and during the employment with the company, i.e., VERSUNI INDIA HOME SOLUTIONS LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Center Executive role?
   Ans: There is an immediate opening of 10 Call Center Executive at VERSUNI INDIA HOME SOLUTIONS LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Call Center Executive job?
   Ans: This Call Center Executive job has Day Shift.