Call Center Executive

Job description:

The Order Confirmation & Abandoned Calls Specialist is responsible for contacting customers to confirm pending orders, following up on abandoned calls, and ensuring a smooth sales process. This role requires excellent communication skills, attention to detail, and the ability to convert potential leads into confirmed orders.

Key Responsibilities:

1. Order Confirmation Calls: Contact customers via phone/email to verify order details (quantity, pricing, delivery address, payment method). Ensure accuracy of orders before processing to avoid errors. Update customer records and order status in the CRM/system. Address any customer concerns or discrepancies before finalizing orders.

2. Abandoned Call Follow-Ups: Reach out to customers who initiated contact (via call, chat, or form submission) but did not complete their purchase. Identify reasons for abandonment (price concerns, payment issues, lack of information) and provide solutions. Persuade potential customers to complete their orders by offering assistance, discounts (if applicable), or additional product information.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Call Center Executive job

1. What is the eligibility criteria to apply for this Call Center Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹20000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Call Center Executive job?
   Ans: This Call Center Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Center Executive job?
   Ans: No, there is no fee applicable for applying this Call Center Executive job and during the employment with the company, i.e., Shaapa.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Center Executive role?
   Ans: There is an immediate opening of 5 Call Center Executive at Shaapa
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Call Center Executive job?
   Ans: This Call Center Executive job has Day Shift.